Role & responsibilities

- Welcome guests warmly and ensure a pleasant dining experience.

- Handle table reservations, walk-in bookings, guest inquiries, and special requests.

- Coordinate with restaurant managers and service staff to ensure smooth guest service.

- Assist guests with menu queries, restaurant offers, events, and special occasions.

- Handle guest complaints professionally and ensure timely resolution.

- Collect guest feedback, maintain reservation records, and build relationships with regular and VIP guests.

- Manage phone calls, online inquiries, and promote restaurant offers to enhance guest engagement and encourage repeat visits.

Preferred candidate profile

- Graduate in Hospitality, Hotel Management, or a related field preferred.

- 1 - 5 years of experience in guest relations, customer service, or restaurant operations.

- Excellent communication, interpersonal, and problem-solving skills.

- Pleasant personality, qualified grooming, and flexibility to work rotational shifts, weekends, and holidays.

📌 Guest Relation Executive (Mumbai)
🏢 PRATISH ENTERPRISE
📍 Mumbai