Job Summary

We are looking for a friendly, professional, and customer-focused Guest Relations Executive to enhance the guest experience at our café. The candidate will be responsible for welcoming guests, managing reservations and enquiries, handling feedback and complaints, coordinating with the service team, and ensuring every guest receives warm and personalized service.

Key Responsibilities

- Welcome and greet guests warmly and professionally upon arrival.

- Create a positive first impression and ensure a comfortable guest experience.

- Manage guest enquiries, reservations, waiting lists, and seating arrangements.

- Explain menu items, café offerings, promotions, and special services to guests.

- Coordinate with the café manager, kitchen, and service team to ensure smooth operations.

- Handle guest feedback, complaints, and special requests professionally.

- Follow up on guest concerns and ensure timely resolution.

- Monitor guest satisfaction and identify opportunities to improve service quality.

- Maintain guest records, reservation details, feedback logs, and customer databases where required.

- Assist with birthday celebrations, special occasions, private gatherings, and café events.

- Support loyalty programs, promotional activities, and customer engagement initiatives.

- Build solid relationships with regular guests and encourage repeat visits.

- Coordinate table allocation and manage guest flow during peak hours.

- Maintain professional grooming and ensure the reception or guest-facing area remains clean and organized.





- Communicate customer preferences and special requirements to the relevant team members.

- Support the café manager in maintaining service standards and implementing SOPs.

- Prepare guest feedback and service-related reports when required.

Requirements

- Graduate in Hospitality, Hotel Management, Business Administration, or any relevant discipline preferred.

- 1–3 years of experience in guest relations, customer service, front office, or café/restaurant operations.

- Experience in a café, restaurant, hotel, or premium customer-service environment is preferred.

- Excellent verbal communication and interpersonal skills.

- Pleasant personality, professional grooming, and a positive attitude.

- Strong customer-handling and complaint-resolution abilities.

- Basic knowledge of MS Office, email, reservation systems, or CRM tools.

- Ability to multitask and remain calm during busy service hours.

- Customer-focused approach with strong attention to detail.

- Willingness to work flexible shifts, weekends, and holidays.

Key Skills

- Guest Relations Management

- Customer Service

- Guest Experience Management

- Customer Relationship Management

- Complaint Handling

- Reservation Management

- Guest Feedback Management

- Communication Skills

- Interpersonal Skills

- Café Operations Coordination

- Customer Engagement

- Problem Solving

- Conflict Resolution

- MS Office & Documentation

- CRM Management

- Team Collaboration

- Professionalism

- Grooming & Etiquette

- Time Management

- Adaptability & Flexibility

- Attention to Detail

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Guest Relations : Cafe (Nashik)
🏢 QTONET PRIVATE
📍 Nashik