A. Profit Centre and Business Planning

1. Owns the profit and loss of the Goa dealership and is accountable for achieving the budgeted revenue, gross margin and net profit.
2. Prepares the annual business plan and budget for sales, service, parts and accessories, and gets it approved by the Management.
3. Controls all operating expenses, manpower cost and marketing spend within the approved budget.
4. Manages working capital: vehicle and parts inventory, inventory funding, receivables and outstanding from customers, financiers and insurance companies.
5. Reviews the monthly MIS and profitability statement with the Manager – Accounts and presents it to the Management with a corrective action plan.
6. Identifies new revenue streams such as finance and insurance income, accessories, extended warranty, charging solutions, fleet and corporate sales.

B. Sales and Marketing

1. Ensures achievement of monthly and annual wholesale and retail targets through the Manager – Sales and the sales team.
2. Develops the sales strategy for Goa, covering retail customers, corporates, fleet and taxi operators, the tourism and hospitality trade and Government departments.
3. Create vehicle ordering and stock planning by model, variant and color and submit it for Management for approval and monitors ageing stock.
4. Monitors the enquiry-to-booking-to-delivery funnel, test drives, lost-case analysis and daily sales reporting.
5. Plans and approves local marketing: showroom launch, outdoor campaigns, road shows, test drive events, digital promotion and PR activity.
6. Tracks competitor activity, pricing and schemes in the EV and passenger car segment and responds in time.
7. Approves discounts, schemes and staff incentives within the limits set by the Management.

C. Service, Parts and Accessories

1.



Ensures the workshop meets VinFast service standards for quality, turnaround time and first-time-right repair through the Service Manager.
2. Drives workshop revenue, labour and parts profitability, productivity and efficiency.
3. Ensures EV-specific readiness: trained and certified technicians, high-voltage safety practices, special tools, charging infrastructure and battery handling as per VinFast norms.
4. Monitors parts and accessories availability, inventory level and obsolescence.
5. Ensures timely settlement of warranty claims and resolution of repeat complaints.

D. Customer Experience

1. Is responsible for customer satisfaction scores in sales and service (CSI / SSI) as measured by VinFast.
2. Ensures every customer complaint is attended and closed within the defined time, and personally handles escalated cases.
3. Builds a customer-first culture in the showroom and workshop, with special attention to first-time EV buyers on charging, range and ownership cost.
4. Monitors customer follow-up, delivery experience, referrals and retention.

E. Accounts, Finance and Compliance

1. Supervises the accounts function of the dealership through the Manager – Accounts, and ensures books are accurate and closed on time.
2. Ensures timely compliance with GST, TDS, Professional Tax, labour laws, RTO and all other statutory requirements applicable in Goa.
3. Ensures full compliance of internal, statutory and OEM audit observations.
4.



Maintains internal controls over cash, banking, stock, discounts and customer dockets, and carries out periodic checks.
5. Protects the Company's assets, premises and inventory, including insurance cover.

F. VinFast (OEM) Relationship

1. Is the single point of contact with VinFast for all dealership matters in Goa.
2. Ensures the showroom and workshop comply with VinFast standards on corporate identity, processes, manpower and training.
3. Ensures timely claim settlement of schemes, incentives and warranty with VinFast.
4. Attends dealer reviews and meets, and represents the Group's interest with the OEM.

G. People and Administration

1. Carries out manpower planning, and recruits, trains and retains the team for all departments in line with the approved organisation structure.
2. Sets targets and KRAs for all department heads and conducts monthly and quarterly performance reviews.
3. Ensures all staff complete the VinFast training and certification required for their role.
4. Designs and monitors the incentive scheme with approval of the Management.
5. Maintains discipline, a safe workplace and high employee morale.
6. Oversees upkeep of the showroom, workshop, demo cars and all facilities.

H. Reporting to Management

1. Submits daily sales and service reports and a monthly business review to the Management.
2. Gives timely feedback on market conditions, risks and opportunities, with proposals for action.
3. Coordinates with Group functions (HR, Finance, IT, Marketing) and follows Group policies and systems.
4. Carries out any additional responsibility handed over by the Management from time to time.

Pay: ₹100,000.00 - ₹200,000.00 per month

Perks

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 General Manager ( Automobile ) (Curca)
🏢 Su0026N Products
📍 Curca