Roles and Responsibilities – Front Office Executive

1. Guest Handling & Customer Service

- Welcome guests warmly and provide professional, courteous service.
- Handle guest enquiries, requests, complaints, and feedback promptly.
- Ensure a smooth and pleasant guest experience throughout the stay.

2. Check-in and Check-out

- Perform guest check-in and check-out procedures efficiently.
- Verify guest identification, reservations, and registration details.
- Allocate rooms according to availability and reservation requirements.
- Explain hotel facilities, services, policies, and timings to guests.

3. Reservations & Room Management

- Handle walk-in guests, telephone enquiries, and reservation requests.
- Coordinate room allocation, room changes, extensions, and special requests.
- Monitor room availability and update the Property Management System (PMS) accurately.
- Coordinate with Housekeeping regarding room status, readiness, and discrepancies.

4. Billing & Cashiering

- Prepare and settle guest bills accurately.
- Handle cash, card payments, and authorised payment methods.
- Maintain accurate records of transactions, advances, refunds, and outstanding balances.
- Ensure proper posting of room charges and other services to guest accounts.

5. Telephone & Communication

- Answer telephone calls professionally and transfer calls to the appropriate departments.
- Maintain accurate messages and ensure timely communication.
- Handle guest enquiries through telephone, email, and other approved communication channels.

6. Coordination with Other Departments

- Coordinate with Housekeeping for room readiness, cleaning, and maintenance issues.




- Liaise with Food & Beverage, Security, Maintenance, and other departments to fulfil guest requests.
- Inform the Front Office Manager or Duty Manager about operational issues and VIP arrivals.

7. Records & Documentation

- Maintain guest registration cards, arrival and departure reports, and other required records.
- Ensure accurate guest information and confidentiality of personal data.
- Complete shift handover reports and maintain proper documentation.
- Follow applicable statutory requirements for guest registration and foreign guest reporting.

8. Upselling & Revenue Support

- Promote room upgrades, hotel facilities, dining options, and other available services.
- Provide accurate information about room rates, packages, and promotional offers.
- Support occupancy, revenue, and guest satisfaction targets.

9. Safety, Security & Compliance

- Follow hotel SOPs, grooming standards, and service quality requirements.
- Protect guest belongings, room keys, access credentials, and confidential information.
- Report suspicious activities, emergencies, lost property, and safety concerns to the appropriate authority.
- Follow emergency procedures and applicable hotel policies.

10. Additional Responsibilities

- Attend departmental briefings, training sessions, and shift handovers.
- Maintain a clean, organised, and professional front desk.
- Perform other duties assigned by the Front Office Manager or management in accordance with hotel operations.

Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month

Perks

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Avinashi)
🏢 Poppys Hotel Private
📍 Avinashi