Job Summary To deliver exceptional guest experiences by ensuring seamless check-in and check-out, efficient front desk operations, and personalised guest service in accordance with Planet Hollywood’s brand standards.

Key Responsibilities

- Welcome guests warmly and manage check-in, check-out, room allocation, and billing procedures efficiently.
- Handle reservations, guest enquiries, requests, complaints, and feedback professionally.
- Maintain accurate guest records, folios, and front office documentation.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments to ensure prompt service delivery.
- Promote hotel facilities, restaurants, and services to enhance guest satisfaction and maximise revenue opportunities.
- Ensure compliance with hotel SOPs, guest privacy protocols, cash-handling procedures, and security standards.
- Maintain a polished appearance and uphold the hotel’s service standards at all times.

Qualifications & Experience





- Graduate or Diploma in Hotel Management / Hospitality.
- 1–2 years of experience in Front Office operations, preferably in an upscale or branded hotel.
- Robust communication, interpersonal, problem-solving, and guest-handling skills.
- Proficiency in hotel PMS and MS Office; flexibility to work rotational shifts.

Desired Competencies: Guest-centric approach, professional grooming, attention to detail, teamwork, adaptability, and a strong commitment to service excellence. Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Ability to commute/relocate:
- Hiranandani Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Secondary(10th Pass) (Preferred)

Work Location: In person

📌 Front Office Associate (Thane)
🏢 Planet Hollywood
📍 Thane