Company Description Nihara Resort & Spa is a boutique retreat that blends serenity and vibrancy, honoring both tradition and modernity in its approach to hospitality. Located on the backwaters of Lake Vembanad, just a short distance from the city of Kochi, the resort offers guests an immersive experience of Keralite culture in a tranquil setting. Built in traditional architectural style, Nihara provides a customized, peaceful escape for leisure travelers and spiritual seekers alike.

The resort focuses on creating a calm, culturally rich environment where guests can slow down and enjoy thoughtful, personalized service.

Role Description The Front Office Assistant is a full-time, on-site role based at Nihara Resort & Spa in Kochi. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing courteous, accurate information about the resort and local attractions. Daily tasks include answering phone calls, handling inquiries, scheduling appointments or reservations, and maintaining guest records and front office documentation.

The Front Office

Assistant also supports administrative and clerical activities such as preparing reports, organizing files,



and coordinating with other departments to ensure a smooth guest experience. This position requires consistent professionalism, attention to detail, and a hospitality-focused mindset in all interactions.

Qualifications

- Candidates should possess strong Interpersonal Skills and the ability to provide guest-centric service in a professional, courteous manner.
- Candidates should demonstrate proper Phone Etiquette and confidence in handling incoming calls, inquiries, and reservations.
- Candidates should have experience with Appointment Scheduling, managing bookings, and coordinating front office calendars.
- Candidates should possess Administrative Assistance and Clerical Skills, including data entry, record keeping, and document organization.
- Relevant qualifications such as prior front office or hospitality experience, familiarity with hotel management software, and basic computer proficiency (MS Office) are beneficial.
- Strong spoken and written communication skills in English; additional local language skills are an advantage.
- Ability to work flexible schedule, including weekends and holidays, and maintain a professional appearance and demeanor.

📌 Front Office Assistant (Kochi)
🏢 Nihara Resort u0026
📍 Kochi