JOB DESCRIPTIONFront Office Receptionist – Hotel

Department: Front Office

Experience Required: 2–4 Years

Software Skills: Hostwin Hotel Management Software – Mandatory

Industry: Hospitality / Hotel

Job Summary

We are looking for a professional, well-groomed, and guest-oriented Front Office Receptionist with 2–4 years of hotel industry experience. The candidate must have practical working knowledge of Hostwin Hotel Management Software and be capable of managing front desk operations, guest check-ins and check-outs, reservations, billing, and guest relations efficiently.

Key Responsibilities

- Welcome guests warmly and provide professional front desk services.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, cancellations, and amendments.
- Operate Hostwin Hotel Management Software for room allocation, guest registration, billing, and reservation management.
- Prepare guest bills, process payments, and maintain accurate financial records.
- Handle telephone calls, emails, guest inquiries, and booking requests.
- Coordinate with housekeeping, food and beverage, and other hotel departments.
- Maintain guest records, registration forms, and front office documentation.
- Resolve guest complaints professionally and ensure guest satisfaction.
- Monitor room availability, occupancy status, and daily front desk reports.
- Maintain a clean, organized,



and professional reception area.
- Follow hotel policies, service standards, and guest confidentiality procedures.

Required Qualifications & Skills
- Minimum 2–4 years of experience in a hotel front office or receptionist role.
- Mandatory hands-on experience with Hostwin Hotel Management Software.
- Good communication and interpersonal skills.
- Knowledge of hotel reservations, front office billing, and guest handling.
- Basic computer knowledge, including MS Office, email, and internet applications.
- Professional appearance, positive attitude, and customer-service orientation.
- Ability to handle multiple tasks and work in shifts.
- Robust coordination, problem-solving, and time-management skills.

Preferred Candidate
- Candidates with experience in a reputed hotel will be preferred.
- Should be punctual, responsible, well-organized, and guest-focused.
- Must be comfortable working in rotational shifts, including weekends and holidays.

How to Apply Interested candidates with relevant hotel experience and mandatory Hostwin software knowledge may apply with their updated CV.

Position: Hotel Front Office Receptionist

Experience: 2–4 Years

Software: Hostwin – Mandatory

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Paid time off

Work Location: In person

📌 Front Desk Receptionist (Kharar)
🏢 Hotel Bella Vento
📍 Kharar