FIT Sales - Travel sales Executive

Key Responsibilities

Sales & Customer Engagement

- Contact prospective and existing customers to promote the company's travel products and services.
- Understand clients' travel requirements, preferences, budget, and expectations.
- Prepare customized travel itineraries and competitive quotations based on client requirements.
- Convert enquiries into confirmed bookings and achieve assigned monthly sales targets.
- Build strong relationships with clients to encourage repeat business and referrals.
- Follow up with customers on quotations and pending bookings.

Travel Planning & Operations

- Manage end-to-end FIT travel operations from enquiry to completion of travel.
- Coordinate with hotels, transport providers, airlines, activity providers, and other travel vendors to secure bookings and confirmations.
- Collect customer payments and ensure timely processing of all applicable charges and fees.
- Monitor ongoing trips and provide prompt assistance for schedule changes, emergencies, cancellations, or other travel-related issues.
- Handle amendments and customer complaints professionally while ensuring customer satisfaction.
- Maintain regular communication with clients before, during, and after travel to ensure a smooth travel experience.

Vendor & Internal Coordination

- Develop and maintain strong relationships with hotels, destination management companies (DMCs), transport providers, and other travel partners.
- Negotiate with vendors to obtain the best possible rates and services.
- Work closely with the Sales, Product, Visa, Ticketing, and Operations teams to ensure smooth execution of travel plans.




- Ensure vendor confirmations and service delivery are obtained within the required timelines.

Documentation & Administration

- Maintain accurate customer records, booking details, payment information, and operational updates in the company's CRM/system.
- Ensure all travel documents are complete, accurate, and delivered before departure.
- Maintain proper documentation for bookings, invoices, supplier confirmations, and customer correspondence.
- Prepare operational and sales reports as required by management.

Compliance & Quality
- Ensure all bookings comply with company policies, operational procedures, and contractual agreements.
- Maintain high standards of customer service and quality throughout the customer journey.
- Identify operational issues proactively and implement timely resolutions.
- Stay updated on travel destinations, products, visa requirements, supplier policies, and industry trends.

Key Skills & Competencies

- Excellent communication and interpersonal skills.
- Robust sales and negotiation abilities.
- Customer-focused with excellent relationship management skills.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure.
- Problem-solving and decision-making skills.
- Good knowledge of domestic and international travel destinations.
- Proficiency in Microsoft Office and CRM/travel booking systems.
- Attention to detail and accuracy in documentation.

Qualifications

- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Minimum 1 - 3 years of experience in FIT Sales and/or Travel Operations (preferred).
- Freshers with excellent communication skills and a strong interest in travel may also apply.

📌 FIT - Travel sales (Kolkata)
🏢 Switrus Holidays
📍 Kolkata