- Handling & resolving complaint for Moviboost (HYPN) & Fire Fighting product group
- Technical Service support for HYPN system to ASC / field service engineer / Customer for complaint resolution
- Booking & Execution of spares for warranty complaints
- Support & feedback to PM & PS for product improvement
- Coordination with supplier & internal stakeholder.
- Complaint review, warranty claims settlement, Complaint Monitoring
- Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting
Special skills
- Handling HYPN, Positive Electronics / Electrical background
- Knowledge of SAP, CRM Software, MS-Office, MS-Excel
- Knowledge of Hydro Pneumatic Pump Systems, Building Services & Utilities, Fire Fighting Systems
- Knowledge of PLC, VFD & Different type of Starting methods
Experience
2 to 5 years of experience in: Diploma/B.E.- Electrical/Electronics Engineering Installation and commissioning of pressure boosting systems Pump maintenance and troubleshooting Variable Frequency Drives (VFDs) Control panels and electrical systems Customer service and site support