II. JOB PURPOSE To ensure correct billing and focus on revenue leakage.
III. KEY RESPONSIBILITIES
Core Responsibilities
- To ensure strict compliance to billing policy / tariffs & SOPs.
- To continuously check the interim bills of admitted patients.
- To ensure compliance to IRDA guidelines while preparing Non-payables in TPA cases.
- To help maintain Billing & Discharge TAT by timely & accurate bill preparation.
- Help in creating SOPs & HIS improvement for IP Billing.
- Coordinating / Liaoning with other departments i.e marketing, IPS, IT, Pricing cell for better & smooth billing practices.
- To check PSU / Corporate patients' documentations / valid AL while crediting the bill.
- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- Assigning packages of Cath lab.
- Maintaining discharge register during for discharge flow/TAT
- To be well groomed, punctual & adhere to company policies and practices
- To follow Cash / Credit / Corporate billing /discount instructions
- To ensure timely action on patient queries related to billing queries
- Preparing TPA approvals as per given clauses
- Reports preparation in night hours.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
- Minimum errors in billing.
- To be able to train and productively lead a recent team to meet established organizational standards.
- Less than 1% error in billing and payment recovery.
- Ensure dispatch and docketing of all the credit bills as per the stipulated TAT.
V. JOB REQUIREMENTS
Minimum Qualifications
Graduate
Experience
2 to 8 years of relevant experience in healthcare facility.
Behavioural Skills
- Proper customer handling
- People management
- Self-motivated
Technical Skills
- Knowledge of Hospital Billing
- Knowledge of Credit Billings
- Control on Revenue leakages
- High Customer Focus
Language Skills English & Hindi
VI. KEY INTERACTIONS
Key Internal Contacts
- Head Accounts & Finance
- IP Billing team
- Doctors
- Nursing