II. JOB PURPOSE To efficiently and effectively handle all IPMC dispatch related activities.
III. KEY RESPONSIBILITIES
Core Responsibilities –
- To be responsible for achieving high level of customer satisfaction regarding estimated expenses as well as corporate rules and formalities.
- To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols.
- To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization.
- To keep yourself updated with information of all payer plans for different panel companies and TPAs.
- To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also.
- To be responsible for timely submission of deposited cheques, cash, drafts, credit slips to finance.
- To be responsible for keeping record for all correspondence done for IPD billing patients.
- To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
- To ensure accurate and timely submission of all monthly and daily reports.
- To achieve high level of customer satisfaction at each interaction.
- To be responsible for maintenance of department records as per the NABH requirement.
- To be responsible for effective utilization of hospital information system.
- Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
- To participate in training programs to maintain and update your skilled knowledge.
- Any other task assigned to you by your HOD from time to time.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
- Accuracy in invoicing/billing.
- Demonstrated ability to maintain confidentiality
- Service Excellence
- Active participation in all departmental training and development activities.
- Active participation in Inventory Management.
V. JOB REQUIREMENTS
Minimum Qualifications
Graduate
Experience
2 to 4 years relevant experience
Technical Skills
- Problem solving and ingenuity
- Computer skills
Behavioural Skills
- Persuasive
- Attention to detail
- Interpersonal and communication skills
- Initiative and adaptability
Language Skills English & Hindi
VI. KEY INTERACTIONS
Key Internal Contacts
- Chief of Med Services, CNO, Nursing
- Front office, Billing, IT, Finance, All HO
- Doctors
Key External Contacts
- TPA/Insurance Companies, Other Panel
- Organization, Patients, Attendants