Work from office Profile

Job location :Gandhinagar, Gujarat

Notice period -immediate to 1month

Requirements

- 7-10 years of experience with at least 70% hands-on End User Support (EUS) in a financial services or trading environment.
- Strong experience supporting on-premises IT environments, including PC troubleshooting, hardware support, server patching, and rack-and-stack activities.
- Good understanding of ITIL processes, including Incident, Change, Problem, and Release Management.
- Experience supporting audits, regulatory requirements, and business-critical IT operations; knowledge of exchange regulations is an advantage.
- Bachelor’s degree in computer science, Information Technology, or a related discipline, with robust communication skills .

Key Areas of Responsibilities

- Provide senior-level End User Support (EUS) for front office users, traders, dealers, and business teams,



ensuring high service availability and user satisfaction.
- Manage and support on-premise IT infrastructure, including desktops, laptops, peripherals, meeting room technology, server patching, and hardware lifecycle activities.
- Coordinate IT operations, change management, incident resolution, disaster recovery activities, and ensure compliance with IT governance standards.
- Support regulators, exchanges, auditors, and local compliance requirements, maintaining required IT documentation and controls.
- Collaborate with infrastructure and application teams to ensure stable production services; exposure to application support is advantageous but not the primary responsibility.
- Ensure excellent 24x7 operations of Trading application stack

📌 End User Support Specialist (Gandhinagar)
🏢 Nityo Infotech
📍 Gandhinagar