SEEBURGER India_ EDI Support

EDI Product Support Engineer Senior

Experience: 4 - 9 Years

Location: India

Department: Product Support / Integration

Role OverviewWe are looking for an experienced EDI Product Support Engineer with 6+ years of experience in EDI/B2B integration, production support, troubleshooting, and customer support. The candidate should have strong knowledge of EDI standards, integration platforms, communication protocols, and a valuable understanding of automation and AI-driven support.

Key Responsibilities

- Provide L2/L3 production support for EDI/B2B and integration platforms.
- Troubleshoot EDI transaction failures, mapping issues, connectivity problems, performance issues, and production incidents.
- Perform RCA, incident management, problem management, and SLA-driven support.
- Work with customers, development, infrastructure, network, and product teams.
- Support partner onboarding, certificates, deployments, configuration changes, and migrations.
- Create knowledge articles, troubleshooting guides,



and automation solutions.

Required Technical Skills EDI Standards : X12, EDIFACT, VDA,XML / JSON / Flat Files

EDI / Integration Platforms IBM Sterling Integrator / Sterling B2B / OpenText / Boomi / Cleo / SEEBURGER(added advantage)

Communication Protocols : AS2,FTP / SFTP / FTPS,HTTPS,OFTP / OFTP2,REST / SOAP

Security & Troubleshooting : SSL/TLS, X.509 certificates, PGP encryption/decryption ,SSH keys ,Log analysis

Automation & AI

- Knowledge of Python, PowerShell, Shell scripting, or similar
- Experience in automating monitoring, log analysis, reporting, health checks, and repetitive support activities.
- Basic understanding of Generative AI, LLMs, RAG, AI-assisted troubleshooting, and support chatbots.
- Exposure to tools such as ChatGPT/Copilot, OpenAI, Azure OpenAI, Ollama, LangChain, or vector databases is an advantage.

📌 Edi Support Analyst (Chennai)
🏢 SEEBURGER
📍 Chennai