Job Summary

We are looking for a detail-oriented E-commerce Executive to manage online product listings, pricing, order processing and customer support across e-commerce platforms. Candidates with experience in badminton, sports equipment, sporting goods or online retail will be preferred.

Key Responsibilities

- Create, update and maintain product listings across e-commerce marketplaces and the company website.
- Upload product images, descriptions, specifications, SKUs and inventory details.
- Monitor competitor pricing, conduct price comparisons and recommend pricing updates.
- Manage incoming orders, order confirmation, processing, dispatch coordination and delivery tracking.
- Coordinate with warehouse, sales and logistics teams to ensure timely order fulfilment.
- Monitor stock availability and update inventory across platforms.
- Handle customer enquiries, product questions, complaints, returns, refunds and replacements.
- Monitor order cancellations, customer feedback, ratings and reviews.
- Maintain accurate order, sales, inventory and customer service reports.
- Ensure product listings and marketplace activities comply with platform guidelines.

Required Skills
- Experience in e-commerce operations,



marketplace management or online retail.
- Knowledge of product listing, pricing, inventory and order management.
- Good communication and customer service skills.
- Proficiency in MS Excel or Google Sheets.
- Strong attention to detail and coordination skills.
- Ability to manage multiple orders and deadlines.

Preferred Qualifications
- Experience in badminton equipment, sports products or sporting goods.
- Familiarity with platforms such as Amazon, Flipkart and other relevant marketplaces.
- Knowledge of e-commerce dashboards, returns management and sales reporting.

Education & Experience
- Graduate in any discipline preferred.
- Prior experience in e-commerce operations is preferred; relevant experience will be an advantage.

Key Performance Indicators (KPIs): Listing accuracy, order processing time, order fulfilment rate, pricing accuracy, customer response time and return/cancellation rate. Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Health insurance
- Provident Fund

Experience:
- E-commerce: 1 year (Required)
- total work: 1 year (Required)

Work Location: In person

📌 Ecommerce Executive (Chennai)
🏢 Cappella Sports
📍 Chennai