Role Summary The E-commerce Operations Manager acts as the bridge between digital storefront demand and fulfillment reality. While a general e-commerce manager focuses on marketing and driving traffic, an operations manager focuses on the internal logistics, platform mechanics, and efficiency needed to scale the business profitably.

Key Responsibilities Inventory & Supply Chain: Track inventory levels, forecast stock needs, and prevent stockouts or overselling across multi-channel platforms.

Order

Fulfillment &

• Logistics: Manage picking, packing, shipping workflows, and coordinate with third-party logistics (3PL) partners or courier services. Platform &

• Catalog Management: Oversee day-to-day operations on digital storefronts (such as Shopify, Amazon, or Flipkart), ensuring accurate product listings, pricing, and account health. Returns &

• Customer Experience: Handle return logistics, reverse logistics workflows, and coordinate with customer support to resolve delivery complaints. Data Analysis &

• Cost Control: Monitor key performance indicators (KPIs) like shipping costs,



fulfillment accuracy, and gross merchandise value (GMV) to optimize operational budgets.

Required Qualifications &

Skills Education: Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.

Experience: 3 to 5 years of hands-on experience managing e-commerce operations, logistics, or marketplace platforms (e.g., Amazon, Shopify).

Technical Proficiency: Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), and advanced spreadsheet tools (Excel/Google Sheets).

Soft Skills: Solid problem-solving capabilities, cross-functional communication, and project management skills. If you are tailoring this for a specific hiring need, let me know: The company size or industry (e.g., D2C fashion, FMCG, B2B) Whether you need it focused more on warehousing/logistics or marketplace management I can customize this description further for your exact requirements.

📌 E-Commerce Executive (Jaipur)
🏢 Shellhead Private
📍 Jaipur