Receive, log, analyze and drive resolution of customer complaints using 8D methodology. 2. Cross-Functional Coordination Collaborate with internal departments (Production, QA, R&D;, Service) for resolution of customer issues and implementation of corrective actions.
3. Customer Complaints Analysis Monitor and review the customer highlighted issues & customer complaints data to initiate improvements.
4. Customer Audit Handling Coordinate and lead customer audits; ensure timely closure of NCs and system compliance. 5. Root Cause Analysis & CAPA Drive structured problem-solving (5 Whys, Fishbone, etc.) and ensure implementation & effectiveness of CAPA.
6. Customer Reporting & Communication Regularly update customers on progress, provide quality reports, and maintain a healthy relationship.
7. Internal Reporting & Dashboard Management Prepare quality metrics, MIS, presentations, and support management reviews.
8. Training & Team Development Coach team members on customer handling, audit readiness and QMS tools.