We are looking for detail-oriented professionals to join The Customer Support Associate for Domestic Banking Process (often referred to as the Atom voice or chat support which focuses on handling digital interactions, account maintenance, and resolving client or merchant queries
Key Responsibilities
Handle customer and merchant queries, assist with account maintenance, resolve service-related issues, update account information, and maintain accurate records in internal systems.
Resolve customer and merchant queries professionally.
Assist with account maintenance and service-related requests.
Handle digital interactions and update customer information.
Follow standard operating procedures and quality guidelines.
Meet productivity, customer satisfaction, and accuracy targets.
Preferred Experience
Banking Services
Handling Digital Interaction
Account Maintenance
Resolving Clients issues
Banking Operations
Merchant Quires
Maintain accurate records
Resolving customer services
Customer Service Financial Services
Domestic BPO
Handled customer in Hindi proficiency
Eligibility
Minimum 1 year of BPO experience into any banking field
Valuable customer-handling and problem-solving skills.
Basic computer knowledge and typing skills.
Ability to handle voice, chat, blended, or backend support tasks.
Willingness to work rotational shifts, including night shifts, if required.
Good written communication and documentation skills.
Basic knowledge of MS Office and computer applications.
Ability to understand and follow detailed process guidelines.
Ability to work in a high-volume transaction-processing environment.
Eligibility
Education: 10+2
Experience: 1 Year - 4 Years
CTC: LPA 2.8 LPA to 5.5LPA
(Based on previous CTC and applicable hike, up to 30%. Max 5.5 LPA)
Work Details
Work Location: Work From Office
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Cab Facility: Cab Facility: One-way cab facility for night shifts only. Free night transport for women employees (7 PM7 AM). Male employees may be charged 75 per trip, as per the shared details.
Documents Required
Candidates should have the following documents available: