JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title (internal)

Director, Operational Enablement & Governance

Direct reports

2 Program Managers, 1 SharePoint Developer, 1 Asst Mngr, Governance

Duties & responsibilities leadership & operations

§ Run day-to-day operations and governance for OGO, including the operating rhythm and cross-capability coordination

§ Represents the Global Head in project and program level meetings and makes decisions within agreed authority

§ Keeps the Global Head informed through regular briefings and early escalation of risks, issues, and decisions, with no surprises

§ Works with Capability Leads to ensure visibility across all that’s happening within OGO to provide relevant updates and reporting to leadership

Program delivery oversight

§ Oversees program delivery, governance and program reporting across all OGO Capability Clusters

§ Understands strategic priorities, issues, and changes, and uses that context to keep projects and programs on track

§ Monitors and reviews the progress and quality of project and program deliverables

§ Ensures governance is designed, documented, and consistently followed in the project and program lifecycle, including resource assignment, management, and delivery

Governance & internal audit

§ Responsible for oversight of the design, build, and deployment of the OGO Governance Program, covering the foundation, centralization, and a light-touch internal audit process

§ Defines the scope, cadence, and escalation path for internal audit reviews as defined through the program

§ Accountable for overall maintenance, alignment and content of the Governance Program documentation (Governance Lead is responsible)

§ Ensures regular governance of the JBS operating model, frameworks, and data reporting

Metrics & reporting

§ Works with Capability Leads to define, or confirm, OGO metrics and commitments, with consistent definitions across all capabilities

§ Establishes tracking cadence and ownership, and ensures all metrics are defined and tracked across every capability

§ Produces executive-level reporting for the Global Head and senior leaders in Excel and PowerPoint, with clear trends, risks, and decisions needed

Team leadership





§ Leads a global team of skilled professionals with specific roles

§ Manages leaders and managers outside of direct reporting relationships to ensure stable governance and consistent operational enablement

§ Shapes the team’s ways of working, assigns resources to align with optimal outcomes, and develops a clear strategy for the team

§ Ensures individuals remain on track to achieve team and individual goals To apply you need to have:

§ 10+ years of experience in business operations, program management, governance, or similar

§ Bachelor’s degree in a related field required

§ Project Management certification (PMP) preferred; if held, must be in good standing

§ Experience in internal audit, controls, risk, or compliance (CIA or similar is a plus)

§ Proven experience developing metrics and governance programs across teams

§ Proven experience leading teams across multiple geographies

§ Relevant experience with Operations or Global Business Services

§ Relevant experience with AI tools and programs

§ Advanced Microsoft Office product knowledge of Excel, Word, PowerPoint, Teams, and Outlook required

Performance objectives

§ OGO operating rhythm in place, with the Global Head no longer required for routine project-level decisions

§ OGO Governance Program deployed, with the internal audit process designed and deployed

§ Metric definitions agreed and a single OGO scorecard live across all capability clusters

§ Executive reporting cadence established for the Global Head and the JBS Ops Comm

§ Team structure, roles, and succession plan in place for the current team

Key skills

§ Operational leadership and day-to-day management of a global function

§ Program delivery oversight

§ Governance design and light-touch internal audit

§ Metrics definition and performance management

§ Global team management and cross-functional leadership, including managing leaders

§ Time and priority management

§ Verbal and written communication skills

§ Ability to persuade, influence, negotiate

§ Multi-dimensional reporting and executive presentation skills

Key attributes

§ Adaptability – Maintain effectiveness in varying environments, tasks, and responsibilities, or with various types of people.

§ Dealing with Ambiguity – Effectively cope with change by shifting gears comfortably, acting without having the total picture, and handling risk and uncertainty comfortably.





§ Cultural alignment – unwavering ethical standards; drives excellence and innately collaborative.

§ Outcome Focus – Dedicated to understanding expectations and requirements to deliver effective outcomes

§ Orchestration – Ability to plan, organize and coordinate within and across teams and deliverables while meeting timelines, key milestones, and reporting outcomes.

§ Interpersonal Savvy – Relates well to all kinds of people inside and outside of the organization with diplomacy and tact.

§ Quick Learner – Ability to learn quickly when faced with recent problems and challenges.

§ Self-Starter – Able to start and complete projects independently.

§ Proactive – Be able to understand the context of what you’re working on and how it will impact others and their work; suggest new ways of working.

§ Executive Presence – Carries credibility and composure with senior leaders, and represents the Global Head with confidence.

§ Judgment – Makes sound decisions with incomplete information and knows when to escalate.

§ Discretion – Handles sensitive information and audit findings with integrity and tact.

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Director, Program Management & Governance (Gurugram)
🏢 JLL
📍 Gurugram