Desktop Support Engineer

Position: Desktop Support Engineer (L1/L2)

Experience: 34 Years

Location: Goa

Employment Type: Full-Time

Roles & Responsibilities

- Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, troubleshoot, and maintain Windows 10/11 operating systems.
- Troubleshoot hardware, software, network, and application-related issues.
- Configure and troubleshoot MS Outlook, Office 365, MS Teams, and other business applications.
- Handle Active Directory activities such as user account creation, password resets, and account unlocking.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network connectivity issues.
- Install and configure network and local printers, scanners, and peripheral devices.
- Manage incidents and service requests using ITSM tools such as ServiceNow, ManageEngine, or similar ticketing systems.
- Ensure timely resolution of incidents within defined SLA timelines.
- Perform system formatting, OS installation, software deployment, patch updates, and antivirus troubleshooting.
- Support IT asset management, hardware inventory, and asset allocation.




- Coordinate with network, server, and application teams for issue resolution.
- Provide remote and onsite technical support to end users.

Technical Skills Required
- Strong knowledge of Windows 10/11 and desktop troubleshooting.
- Hands-on experience with Active Directory and Office 365.
- Positive understanding of TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
- Experience in hardware troubleshooting and printer configuration.
- Knowledge of ITSM ticketing tools and SLA management.
- Basic understanding of ITIL processes.
- Experience with remote support tools and endpoint security.

Qualification
- B.E./B.Tech/B.Sc/BCA/Diploma in IT, Computer Science, or a related field.
- Minimum 3–4 years of relevant experience in Desktop Support or IT Infrastructure Support.
- Good communication skills and ability to handle end-user escalations.

If the JD aligns with your roles and responsibility share us your updated resume to [email protected] or WhatsApp to (phone hidden). Looking for immediate joiners.

📌 Desktop Support Engineer 2 - Location - Goa (North Goa)
🏢 3i Infotech
📍 North Goa