- Attend all the tickets forwarded by Service Desk and Incident management team.
- Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
- Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
- Supporting end users for their hardware, operating system and application related issue.
- Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
- Ensure adherence to operational & technical escalation process (escalation matrix)
- Provide accurate information in the shift handovers and on email to the respective Managers.
- Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
- Co ordinating with vendors and suppliers while accepting material or handing over in case of current or replacement cases.
- Asset Inventory management - need to capture accurate inventory and share with respective Asset team.
Pay: Up to ₹17,000.00 per month
Benefits
- Life insurance
- Provident Fund
Application Question(s):
- Are you comfortable with Vizag Location?
- Are you comfortable with 17K Inhand Salary?
- Are you comfortable with 6 Days working and rotational shifts?
Work Location: In person
📌 Desktop Support Engineer (Vizianagaram)
🏢 Insiza Technologies
📍 Vizianagaram
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