Experience: 2–4 years

Location: Hinjewadi phase II

Job Summary: We are looking for a Desktop Support Engineer with strong technical troubleshooting skills and excellent communication skills to provide IT support to end users, including VIP users and senior management.

Key Responsibilities

- Provide L1/L2 desktop support for laptops, desktops, printers, and other IT peripherals.
- Troubleshoot Windows OS, hardware, software, and application-related issues.
- Provide support for MS Office, Outlook, Microsoft Teams, and Microsoft 365.
- Handle basic Active Directory tasks, password resets, and user access issues.
- Troubleshoot LAN, Wi-Fi, VPN, and connectivity issues.
- Install, configure, and maintain IT equipment and software.
- Coordinate with internal IT teams for timely resolution of technical issues.
- Maintain incident records and ensure timely ticket closure as per SLA.

Required Skills:




- Good knowledge of desktop troubleshooting and Windows OS.
- Hands-on experience with hardware, software, and networking basics.
- Knowledge of MS Office, Outlook, and Active Directory.
- Excellent verbal and written communication skills.
- Good customer-handling skills and a qualified attitude.
- Ability to interact confidently with users and explain technical issues clearly.
- Prior experience in VIP support will be an added advantage.

Candidate Profile: Candidates with desktop support experience, robust communication skills, a customer-focused approach, and good troubleshooting abilities are preferred.

Pay: ₹300,000.00 - ₹400,000.00 per year

Perks

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Pune)
🏢 Cms IT Services
📍 Pune