Key Responsibilities

- Manage daily counselling operations and ensure effective handling of student enquiries across communication channels.
- Supervise, guide, and support a team of counsellors to ensure quality counselling and timely follow-ups.
- Counsel prospective students and parents regarding programmes, eligibility, fee structures, scholarships, and admission procedures.
- Ensure systematic follow-up with prospective students to facilitate applications, admissions, and enrolment.
- Monitor enquiry allocation, counselling records, application progress, and student engagement through CRM and MIS reports.
- Track counsellor productivity, follow-up effectiveness, enquiry-to-application progression, and admission outcomes.
- Handle complex student queries, escalations, and parent concerns professionally.
- Coordinate with Admissions, Academic Departments, Finance,



and other stakeholders to resolve student queries.
- Conduct regular team briefings, performance reviews, training sessions, and counselling quality assessments.
- Ensure accurate documentation, CRM updates, and adherence to university admission processes and guidelines.
- Identify gaps in the counselling process and recommend improvements in response time, student experience, and operational efficiency.
- Support admission campaigns, open houses, campus visits, webinars, and student engagement activities.
- Maintain a skilled and student-centric counselling environment that strengthens the university’s reputation.

Email your CV at: [email protected]

📌 Deputy Manager (Chandigarh)
🏢 Chandigarh University - HR Department
📍 Chandigarh