- Excellent communication skills - Written and Verbal
- Strong background in Managing Social Media Platforms
- Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
- Candidates are expected to be quick and responsive to customer needs because of the quick-paced setup of the job.
- Log/Close relevant complaints and interact with different stakeholders for quick resolution.
- Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
- Interdepartmental coordination for resolving/implementing process corrections
- Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
- Rotational Shifts (as per the job requirement-No Night Shifts)
What we are looking for in you
- Complete Knowledge of all Social Media applications
- Excellent Skills in MS Office- PPT and Excel
- Good Command over the English language, both written and spoken English
- 3-4 years of experience in handling Customer Complaints/Escalations
Working With
Customer Experience Team
Role demands (Travel)
No
Stakeholder interfaces
Yes
What we promise to you
- A high-performance culture with phenomenal career progression.
- Work with young and enthusiastic team and management.
- We will cultivate your talent in an inclusive culture that values diversity
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Role: Customer Retention - Non Voice, Industry Type: Medical Services / Hospital, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Interdepartmental coordinationExcelSocial mediaCustomer supportCustomer experienceCustomer complaintsManagementMS OfficePowerpoint
📌 Customer Support Professional (Mumbai)
🏢 Metropolis Healthcare
📍 Mumbai
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