- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met
Skills required:
- Having robust English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- 100% WORK FROM OFFICE
Minimum Years of experience needed 6+ months in International Customer Service and Collections