We are hiring a Customer Support Executive for one of our reputed clients in Surat.
Role: Customer Support Executive
Location: Surat (On-site)
Experience: 0–2 years (freshers with good communication welcome)
Employment Type: Full-time
Key Responsibilities
- Handle inbound and outbound calls, emails and chats from clients and candidates
- Resolve queries and complaints promptly and professionally, escalating where needed
- Maintain accurate records of interactions in the CRM
- Follow up with clients and candidates to ensure issues are closed and satisfaction is high
- Share timely updates on requirements, interview schedules and onboarding status
- Coordinate with internal teams to resolve issues quickly
- Prepare daily and weekly reports on query volumes and resolution status
Requirements
- Graduate in any discipline
- 0–2 years of experience in customer support, call centre or client servicing
- Good verbal and written communication in English, Hindi and Gujarati
- Basic computer skills (MS Office, email; CRM exposure is a plus)
- Patient, polite and solution-oriented attitude
- Ability to multitask and work in a target-driven workplace
What We Offer
- Competitive salary based on experience
- Training and a clear growth path
- Friendly, supportive work environment
Interested candidates can share their CV at
[email protected]
📌 Customer Support Executive (Surat)
🏢 KAAPRO
📍 Surat