As a Customer Support Executive, you will be responsible for providing exceptional support to international customers through voice-based interactions. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities
- Handle inbound and outbound international voice calls.
- Resolve customer queries, concerns, and complaints efficiently and professionally.
- Accurately document customer interactions and update records in the system.
- Deliver high levels of customer satisfaction while maintaining service quality standards.
- Meet performance metrics related to productivity, call quality, and customer experience.
Eligibility Criteria
- Education: 12th Pass (PUC/10+2) or Graduate.
- Experience: Freshers are welcome to apply. Candidates with up to 5+ years of relevant BPO experience can also apply.
- Skills: Excellent spoken and written English communication skills.
- Availability: Must be willing to work in rotational shifts, including night shifts, based on business requirements.
Compensation & Advantages
- Salary: 3.2 LPA for freshers.
- Salary: 3.5 8 LPA for candidates with relevant BPO experience.
- Performance Incentives: 25,000 30,000 annually.
- Night Shift Allowance: 200 per day for applicable shifts.
- Transportation: One-way cab facility available within a 25 km radius.
- Work Schedule: 5 working days per week with 2 rotational weekly offs.