- · Conduct outbound calls to customers to collect feedback on products and services.
· Monitor and analyze customer ratings and reviews across various platforms. · Contact dissatisfied customers and work towards resolving their concerns.
· Convert negative ratings and feedback into positive customer experiences.
· Escalate unresolved complaints to relevant departments and ensure timely closure.
· Maintain records of customer interactions, feedback, and resolutions.
· Identify recurring customer issues and share insights with management.
· Drive customer satisfaction, loyalty, and positive brand perception.
· Follow up with customers after resolution to ensure satisfaction.
· Prepare daily and monthly reports on feedback, ratings, and complaint trends.
Job Type: Full time
Pay: ₹16,000.00 - ₹16,500.00 per month
Work Location: In person
📌 Customer Support Executive (CSE) (New Delhi)
🏢 Super Plastronics
📍 New Delhi
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