About the Role enCODE is looking for proactive and student-focused professionals to join its Academic Support / Customer Success team. The role involves assisting students with academic queries, ensuring a smooth learning experience, and coordinating with faculty and internal teams to improve student satisfaction and engagement.

Key Responsibilities

1. Provide academic support and resolve student queries through calls, WhatsApp, email, and other communication channels.
2. Guide students regarding course structure, learning platforms, assignments, schedules, and academic processes.
3. Follow up with students to monitor engagement, course progress, and learning outcomes.
4. Coordinate with faculty, academic teams, and technical support to resolve student concerns.
5. Identify inactive students and take initiatives to improve engagement and retention.
6. Maintain student records, feedback, complaints, and query-resolution reports.
7. Communicate academic updates, deadlines,



and important announcements to students.
8. Ensure a positive student experience and high levels of student satisfaction.

Candidate Requirements

1. Graduate or postgraduate in any discipline.
2. Candidates with experience in Academic Support, Customer Success, Student Relations, or EdTech operations will be preferred.
3. Teachers and professors with relevant academic experience are also welcome to apply.
4. Excellent communication and interpersonal skills.
5. Strong problem-solving, coordination, and student-management abilities.
6. Basic knowledge of MS Excel/Google Sheets and online learning platforms.
7. A student-first approach with a willingness to work in a collaborative setting.

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Jaipur)
🏢 DC Code Edu
📍 Jaipur