We are looking for a Customer Support Executive to assist customers with website purchases, resolve queries, and ensure a smooth online shopping experience.
Key Responsibilities:
- Handle customer queries related to products, orders, payments, and purchases made through the company website.
- Assist customers in navigating the website and completing their online purchases.
- Provide guidance on product availability, pricing, delivery, and order status.
- Address customer complaints and resolve issues promptly and professionally.
- Coordinate with internal teams to resolve order-related concerns and ensure customer satisfaction.
- Follow up with customers to ensure timely resolution of queries and complaints.
- Maintain records of customer interactions, complaints, and resolutions.
Requirements:
- Positive verbal and written communication skills.
- Basic computer knowledge and familiarity with websites and online shopping.
- Strong problem-solving skills and a customer-friendly attitude.
- Ability to handle customer queries patiently and professionally.
- Prior experience in customer support, e-commerce, or telecalling is preferred.
Pay: From ₹15,000.00 per month
Work Location: In person
📌 Customer Support Executive (CSE) (Puthiyara)
🏢 COSMOS SPORTS WORLD
📍 Puthiyara
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.