Role & responsibilities

- Handled customer queries and complaints through phone calls, emails, and chat, providing timely and effective resolutions.

- Provided accurate information about products, services, pricing, and company policies to ensure customer satisfaction.

- Resolved customer issues professionally, escalating complex cases to the appropriate departments when required.

- Maintained customer records, updated interaction details, and tracked complaints using CRM tools and ticketing systems.

- Followed up with customers to ensure issue resolution and maintain positive customer relationships.

- Managed multiple customer requests while meeting response time, resolution time, and service quality targets.

- Coordinated with internal teams to address customer concerns and improve the overall service experience.

- Collected customer feedback, identified recurring issues, and contributed to improving support processes.

📌 Customer Support Executive (Delhi)
🏢 Codepanda Academy
📍 Delhi