Customer Support Executive

Key Responsibilities

- Respond to customer queries through calls, emails, and support tickets in a timely and professional manner.

- Provide accurate information regarding products, services, processes, and company offerings.

- Resolve customer issues while ensuring a high level of customer satisfaction.

- Manage, document, and follow up on support tickets effectively.

- Coordinate with internal teams for issue resolution and escalations.

- Adhere to defined SLAs, quality standards, and company policies.

- Maintain accurate records of customer interactions and resolutions.

Required Skills

- Robust customer service orientation with the ability to handle inbound/outbound calls and email-based support.

- Basic knowledge of CRM tools and case management systems for logging and tracking customer requests.

- Ability to quickly understand digital products, wallet transactions, and basic payment gateway issues.

- Good escalation management skills with the ability to collaborate effectively with operations and technical teams.

- Excellent communication, problem-solving, and interpersonal skills.

- Ability to work in a fast-paced environment while maintaining service quality.

📌 Customer Support Executive (Mumbai)
🏢 Augmont Goldtech
📍 Mumbai