Customer Support Executive who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.
Responsibilities:
- Handle customer queries via phone, email, and chat.
- Resolve customer issues and provide timely solutions.
- Manage support tickets and maintain customer records.
- Coordinate with internal teams for issue resolution.
- Follow up with customers to ensure satisfaction.
- Collect feedback and maintain strong customer relationships.
Requirements:
- 1–2 years of experience in Customer Support/Technical Support.
- Excellent communication and problem-solving skills.
- Customer-focused attitude and valuable follow-up skills.
- Basic knowledge of CRM/support ticketing tools.
- IT/software industry experience is preferred.
📌 Customer Support Executive (Indore)
🏢 Creative.ai
📍 Indore
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