Role & responsibilities

- Responds to customers queries via chats and emails.

- Resolves customer complaints and issues efficiently.

- Troubleshoots technical problems and provides solutions.

- Ensures customer satisfaction and provides skilled customer support.

- Properly escalates unresolved issues to appropriate internal teams.

- Provides accurate information about products and services.

Preferred candidate profile

- Graduates or non-graduates are eligible to apply for this position.
- Should be able to handle multiple chats.
- Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.
- Should have a typing speed which is in the range of 25-30 words per minute.
- Proficiency with chat software is an added advantage.
- Should be willing to join immediately or have a noticed period of less than 15 days.
- Should be willing to work in any shift.
- Should be willing to do work from office

📌 Customer Support Associate (Chennai)
🏢 LabourNet
📍 Chennai