We are looking for a Customer Support Associate to manage customer interactions through voice and chat channels. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
About the Role The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.
Responsibilities
- Handle inbound and outbound customer interactions via calls and live chat.
- Resolve customer queries related to products, services, accounts, and technical concerns.
- Provide accurate information and effective solutions within defined SLAs.
- Maintain professional communication and ensure customer satisfaction.
- Document customer interactions and update records in CRM systems.
- Escalate complex issues to relevant teams when required.
- Meet KPIs such as quality, productivity, CSAT, and adherence metrics.
Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Customer-focused approach with empathy and patience.
- Basic computer and CRM handling knowledge.
- Ability to work in rotational shifts.
Required Skills
- Excellent verbal and written communication skills.
- Solid problem-solving and multitasking abilities.
- Customer-focused approach with empathy and patience.
- Basic computer and CRM handling knowledge.
- Ability to work in rotational shifts.
Preferred Skills No preferred skills listed.
Pay range and compensation package
Salary between 21k to 27k
Equal Opportunity Statement
We are committed to diversity and inclusivity.
📌 Customer Support Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru
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