Company Description AdilQadri Perfumes is a fast-growing fragrance brand founded in 2018, known for premium perfumes that combine traditional craftsmanship with modern innovation. The brand has a strong presence on leading e-commerce platforms such as Amazon and Flipkart, and is recognized as a trusted name in the Indian fragrance market. AdilQadri Perfumes gained national visibility through its feature on Shark Tank India, highlighting its innovative approach and growth potential.

In addition to online channels, the company operates exclusive retail outlets across India and internationally, offering immersive fragrance experiences. Driven by a commitment to quality, authenticity, and customer satisfaction, AdilQadri Perfumes continues to expand with unique scents for diverse occasions.

Role Description This is a full-time, in office Customer Support Executive role based in Bilimora.

The Customer Support

Executive will handle customer inquiries and issues across phone, email, chat, and online platforms, ensuring prompt and accurate responses.

Responsibilities include providing product information, assisting with order status, returns, and exchanges, and documenting interactions in support systems. The role involves resolving complaints, escalating complex cases when required,



and following up to ensure customer satisfaction.

The Customer Support

Executive will collaborate with sales, logistics, and e-commerce teams, maintain service quality standards, and contribute feedback to improve processes and the overall customer experience.

Qualifications

- Strong customer-facing skills in Customer Support and Customer Service, with a focus on clear communication and empathy.
- Ability to maintain high levels of Customer Satisfaction through professional handling of queries, concerns, and feedback.
- Experience providing Online Support via e-commerce platforms, social media, or other digital channels.
- Exposure to Technical Support for basic troubleshooting related to orders, accounts, or product usage.
- Good spoken and written communication skills in English; proficiency in Hindi or local languages is an advantage.
- Comfort working with CRM tools, ticketing systems, and standard office software.
- Strong problem-solving skills, patience, and the ability to stay calm under pressure.
- Prior experience in retail, e-commerce, or the fragrance/beauty industry is a plus.
- Minimum high school education; a diploma or degree in any discipline is preferred.

📌 Customer Support Executive (Bilimora)
🏢 AdilQadri Perfumes
📍 Bilimora