: Customer Success Specialist

Company: Klenty

Department: Customer Success

Experience: 2–3 years

Employment Type: Full-time

About Klenty

Klenty is a SaaS-based sales engagement platform that helps sales teams automate their outreach, streamline their workflows, and improve sales productivity. We help businesses connect with prospects more effectively and build a predictable sales pipeline.

Role Overview

We are looking for a customer-focused Customer Success Specialist who can combine robust customer support skills with proactive customer success management. The ideal candidate should have 1–2 years of experience in customer support, a good understanding of SaaS products, and the ability to help customers get the most value from a product.

You will be responsible for resolving customer queries, guiding users through product features, improving product adoption, and ensuring a positive customer experience throughout their journey with Klenty.

Key Responsibilities

- Customer Support: Respond to customer queries, troubleshoot issues, and provide timely and effective resolutions.
- Customer Success: Build strong customer relationships and proactively help customers achieve their goals using Klenty.
- Product Knowledge: Develop a strong understanding of Klenty’s features and capabilities to guide customers effectively.
- Product Adoption: Help customers understand and adopt relevant features to maximize product usage and value.
- Customer Onboarding: Assist new customers with product setup, onboarding, and initial configuration.
- Issue Management: Identify recurring customer issues, document solutions, and collaborate with internal teams to resolve product-related challenges.
- Customer Feedback:



Gather customer feedback and share insights with the Product and Engineering teams to improve the customer experience.
- Customer Retention: Identify customers who may need additional support and take proactive steps to improve engagement and satisfaction.
- Documentation: Maintain clear records of customer interactions, reported issues, and resolutions.

Requirements

- Minimum 1–2 years of experience in customer support, customer success, or a similar customer-facing role.
- Experience working with a SaaS product is strongly preferred.
- Good understanding of product functionality and the ability to explain technical concepts in simple terms.
- Strong written and verbal communication skills.
- A customer-first mindset with excellent problem-solving and troubleshooting abilities.
- Ability to understand customer needs and provide practical solutions.
- Willingness to learn new product features and adapt to a fast-paced environment.
- Ability to collaborate effectively with cross-functional teams.
- Willingness to work in rotational shifts across time zones. Work from the office.
- Good to Have
- Experience supporting B2B SaaS products.
- Familiarity with sales engagement, CRM, or sales automation tools.
- Experience using customer support platforms, ticketing systems, or knowledge bases.
- Understanding of customer onboarding, product adoption, and retention metrics.

What We’re Looking For

- We’re looking for someone who goes beyond simply answering support tickets. You should be proactive, curious about the product, comfortable interacting with customers, and passionate about helping them succeed.
- If you enjoy solving customer problems, learning SaaS products, and building meaningful customer relationships, we’d love to hear from you!

📌 Customer Success Specialist (Chennai)
🏢 Klenty
📍 Chennai