At Openleaf, we're building a unified logistics platform that helps e-commerce brands manage shipments, integrate with couriers, and fulfill orders from a single dashboard.
We're looking for a proactive and responsible Customer Success & Retention Intern to work with our team to improve client relationships, resolve customer concerns, and help reduce client churn.
What you'll do:
- Regularly connect with existing clients to understand their experience with Openleaf.
- Follow up with inactive clients and identify why they have reduced or stopped using our platform.
- Identify customers at risk of churning and proactively address their concerns.
- Coordinate with the technical team to get client issues resolved.
- Help onboard clients and improve product adoption.
- Collect client feedback and identify opportunities to improve our product and services.
- Maintain client engagement records and track follow-ups.
- Assist in win-back initiatives to bring back clients who have stopped using Openleaf.
What we're looking for:
- Excellent communication and interpersonal skills.
- A proactive attitude and willingness to take ownership.
- Strong follow-up, organizational, and problem-solving skills.
- Comfort speaking with clients over calls and messages.
- An interest in startups, SaaS, e-commerce, or logistics.
- Previous experience is not mandatory. We're looking for someone willing to learn and get things done.
What you'll gain:
- Hands-on experience working directly with a startup founder.
- Exposure to B2B SaaS, e-commerce, and logistics technology.
- Practical experience in customer success, account management, and client retention.
- The opportunity to make a measurable impact on business growth.
? Location: Thane ? Position: Paid Internship
? Interested? Send your resume and a brief introduction via DM.
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