Customer Success Manager — Candidate Success (US Market) We're looking for a Customer Success Manager to own candidate success end-to-end from onboarding and policy walkthroughs to mock interviews, progress tracking, and interview readiness ensuring every US-based candidate moves through their journey smoothly and with full transparency. This role involves evening and/or early morning shifts to align with US time zones.
Key Responsibilities
- Own candidate success from enrollment through placement, acting as the candidate's primary point of contact.
- Conduct policy walkthroughs with recent candidates clearly explaining program terms, processes, and expectations at onboarding.
- Assist candidates with interview form fill-ups, applications, and related documentation.
- Schedule and coordinate mock interviews; ensure candidates complete them and receive feedback.
- Track candidate progress at every stage; proactively follow up on pending actions and keep candidates moving forward.
- Maintain complete transparency with candidates — regular updates on their status, next steps, and timelines.
- Handle and nurture leads; support conversion through timely follow-ups.
- Conduct calls with US-based candidates, including evening/early morning slots.
- Maintain accurate, up-to-date notes on all candidate interactions and progress in the CRM; report metrics to management.
Work Schedule
- Hybrid: mix of on-site (Baner office) and remote work
- Rotational shifts aligned to US time zones evening and/or early morning calls required
Requirements
- 2–5 years in customer success, candidate management, or client servicing (IT staffing,
edtech, or career services preferred)
- Excellent spoken and written English; clear, empathetic, and transparent communicator
- Strong coordination and follow-up discipline — able to manage many candidates in parallel
- Willingness to work evening/early morning shifts
- Familiarity with CRM tools and meticulous record-keeping
📌 Customer Success Manager (Pune)
🏢 ICE
📍 Pune
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