About GullakGullak is a fast-growing fintech startup founded by the makers of the BHIM UPI app, building India’s Savings App for the next 100 million Indians. In under two years we’ve processed over ₹450 Cr in investments with 5 lakh+ active transacting users. Gullak has completed its Series A round and is backed by Y Combinator (S22), Better Capital, GMO Fintech Fund, and the founders of Juspay, CRED and Reddit.

Role OverviewWe want someone obsessed with users, with who they are, what they want, what they love and what they hate. Identify their problems, solve them, derive insights about user behaviour and feedback into making the product and services better. This role is perfect for someone with a robust interest in understanding user needs and crafting magical experiences.

You’ll be at the forefront of the Product and work along with Marketing & Engineering teams driving the vision from concept to launch and beyond.

Job Responsibilities

- Answer user queries over chat, email and phone calls.
- Own each issue end to end: understand it, verify the facts in our tools, and provide an end-to-end resolution.
- Handle money-related queries accurately — amounts, gold rates, grams, GST, charges, returns.
- Escalate what you can’t solve with full context, track it, and close the loop with the user yourself.
- Tag and document every interaction so the team can spot patterns.
- Meet our response time, resolution, CSAT and QA standards.
- Convert user understanding and insights into product improvement ideas, and work with the Product and Engineering teams to solve the problems users face.




- Communicate neat messaging for users across different channels.

What we’re looking for

- Accountability — you own an issue without being chased, and raise blockers early.
- Empathy — users are anxious about their money. You stay calm and focus on solving.
- Strong quantitative aptitude.
- Clear written English and spoken fluency in Hindi and English.
- Commitment to the company’s success, not just to clearing a queue.

Added advantage

- Fluency in Telugu, Tamil or Malayalam.
- Prior customer success experience in fintech, payments, banking or e-commerce.

Before you apply

- In-office role. Not hybrid or remote.
- 10-hour shift window (10 AM – 8 PM), including break.
- Week off is rotational — it won’t always fall on a weekend.
- Calls are a core part of the job, not occasional.
- Compensation is fully fixed. No incentives or variable pay.
- Minimum commitment of 10 months from the date of joining.
- Volumes spike during campaigns, festivals and gold price movements.

Minimum commitmentThis role carries a minimum commitment of 10 months from the date of joining. On resignation before 10 months, one month’s gross salary is recoverable and will be adjusted against your full and final settlement. This is in addition to serving notice, and the terms will be stated in your appointment letter.

Hiring process

1. Resume shortlisting
2. Introductory call on Google Meet — a chance for us to get to know each other. This is not an evaluation round.
3. Online Aptitude Assessment
4. General Discussion Round
5. Interview with the Founder

📌 Customer Success Associate (Bengaluru)
🏢 Gullak : Gold Savings Simplified
📍 Bengaluru