Job Summary

Cognizant is looking for customer-focused and motivated individuals to join as Customer Support Associates (CSA). The selected candidates will handle customer queries, resolve complaints, provide accurate information, and ensure a positive customer experience while maintaining service quality and following company guidelines.

Key Responsibilities

- Handle customer inquiries through calls depending on the assigned process.
- Understand customer concerns and provide appropriate solutions within the defined turnaround time.
- Maintain professional communication and ensure customer satisfaction.
- Record customer interactions and update details in the CRM or relevant systems.
- Follow standard operating procedures, quality guidelines, and company policies.
- Escalate complex customer issues to the appropriate team when necessary.
- Meet performance targets related to productivity, quality, and customer satisfaction.
- Maintain the confidentiality and security of customer information.
- Coordinate with internal teams to ensure timely resolution of customer issues.

Eligibility Criteria

- Education:



Graduates or undergraduates, depending on process requirements.
- Experience: Freshers and experienced candidates may apply, subject to the specific vacancy.
- Good verbal and written communication skills in English.
- Basic computer knowledge and familiarity with MS Office.
- Robust customer-handling and problem-solving abilities.
- Willingness to work in rotational shifts, including night shifts, if required.

Required Skills

- Excellent communication and interpersonal skills.
- Customer service and complaint-handling skills.
- Problem-solving and decision-making abilities.
- Active listening and attention to detail.
- Basic computer and typing skills.
- Ability to work in a team and manage multiple tasks.
- Adaptability to a fast-paced work environment.

Work Conditions

- Full-time position & Work from office
- Rotational shifts and weekly offs as per business requirements.
- Performance-based targets and quality standards.

📌 Customer Service Specialist (Bengaluru)
🏢 Cognizant
📍 Bengaluru