- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers.

Pay: ₹10,000.00 - ₹35,000.00 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

- Food provided

- Health insurance

- Internet reimbursement

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

- Work from home

Work Location: In person

📌 Customer Service Representative (Chennai)
🏢 Effivity Technologies
📍 Chennai