Experience Required: Minimum 5 Years in International Customer Support
About Us:
Move My Stuff is a leading removalist and logistics company with over 17 years of industry experience. We specialize in reliable, customer-focused relocation and delivery services for individuals and businesses
Job Summary:
We are seeking an experienced and highly motivated Customer Service Representative to join our remote support team. The ideal candidate will have a proven track record of delivering exceptional service in international processes, with a strong focus on customer satisfaction, retention, and upselling.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
- Follow structured conversation flows and scripts while maintaining flexibility to adapt to varied customer needs.
- Identify, clarify, and resolve customer issues through effective communication and research.
- Manage irate or dissatisfied customers with empathy and retention-focused solutions.
- Proactively build robust customer relationships by delivering personalized service and going the extra mile.
- Promote relevant services through effective upselling techniques.
- Maintain accurate and detailed records of all customer interactions using CRM systems.
- Consistently meet or exceed individual and team performance metrics.
Requirements:
- Minimum 5 years of experience in a customer service role, preferably in an international process.
- Demonstrated success in handling retention and upselling responsibilities.
- Excellent verbal and written communication skills with strong active listening abilities.
- Proficient in CRM platforms and customer service best practices.
- Strong customer focus, patience, and adaptability to work with diverse personalities.
- Highly organized with the ability to prioritize and manage time effectively.
- Willingness to work in the early morning Australian shift (4:30 AM – 1:30 PM IST).
Why Join Us:
- Opportunity to work with a dynamic and supportive team
- Performance-based growth opportunities
Job Type: Full-time
Education
- Bachelor's (Preferred)
Experience:
- total work: 5 years (Required)
- Customer service: 5 years (Required)
Language:
- English (Required)
Work Location: Remote
Job Types: Full-time, Permanent
Pay: ₹30,360.56 - ₹35,907.45 per month
Benefits
- Paid sick time
- Work from home
Work Location: Remote
📌 Customer Service Representative (India)
🏢 Move My Stuff
📍 India
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