Job Summary

We are looking for enthusiastic and customer-focused individuals to join Mphasis as Customer Support Associate (CSA) Executives. The candidate will be responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a high level of customer satisfaction while following company policies and procedures.

Key Responsibilities

- Handle customer queries and complaints through inbound and/or outbound calls, emails, or chat.
- Provide accurate information and effective solutions to customer concerns.
- Maintain skilled communication and deliver excellent customer service.
- Resolve customer issues within the defined turnaround time (TAT).
- Update customer information, interactions, and case details in the CRM system.
- Follow company policies, quality standards, and process guidelines.
- Escalate complex issues to the appropriate department when required.
- Meet daily and monthly performance targets, including quality, productivity, and customer satisfaction.
- Maintain customer confidentiality and adhere to data security guidelines.

Eligibility Criteria

- Education:



Minimum qualification as per process requirements; graduates and undergraduates may be considered.
- Experience: Freshers and experienced candidates may apply, depending on the process.
- Communication: Good verbal and written communication skills in English; additional languages may be required.
- Basic computer knowledge and familiarity with MS Office.
- Strong problem-solving skills and a customer-focused attitude.
- Willingness to work in rotational shifts, including night shifts, if required.

Skills Required

- Customer service and relationship management
- Effective communication and active listening
- Problem-solving and complaint handling
- Basic computer and typing skills
- Time management and multitasking
- Teamwork and adaptability
- Attention to detail

Work Requirements

- Ability to work in a fast-paced customer support environment.
- Flexibility to work rotational shifts and weekly offs as per business requirements.
- Ability to achieve assigned performance and quality targets.

📌 Customer Service Representative (Bengaluru)
🏢 Mphasis
📍 Bengaluru