Key Responsibilities

- Handle customer inquiries, shipment bookings, and status updates.

- Coordinate with customers, overseas agents, shipping lines, airlines, and transporters.

- Provide timely updates on shipment milestones, delays, and delivery schedules.

- Resolve customer complaints and operational issues.

- Handle Less than Container Load (LCL) and Full Container Load (FCL) shipments.

- Coordinate export/import bookings and cargo collection.

- Prepare and verify shipping instructions, bills of lading, and related documents.

- Track vessel schedules, transshipment, arrival notices, and delivery status.

- Coordinate with customs clearance teams, CFS, and transport vendors.

- Manage air cargo bookings and coordinate with airlines and agents.

- Check air waybills (MAWB/HAWB), commercial invoices, and packing lists.

- Track flight schedules, cargo acceptance, arrival, and delivery.

- Coordinate urgent shipments and resolve delays or documentation discrepancies.





- Coordinate shipments to and from the United Arab Emirates and Qatar.

- Communicate with destination agents and customers regarding clearance and delivery.

- Verify country-specific documentation and customs requirements.

- Monitor transit times, shipment costs, and service-level commitments.

- Ensure compliance with applicable customs and trade regulations.

Required Skills

- Experience in freight forwarding or logistics customer service.

- Knowledge of LCL, FCL, and air freight processes.

- Familiarity with shipping documents and shipment tracking.

- Valuable email communication, coordination, and problem-solving skills.

- Knowledge of Excel and freight forwarding software.

Pay: ₹10,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive - LCL/FCL, Air freight -freshers (Coimbatore)
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore