Process:- Customer Service (Inbound Banking Process)

Location: Turbhe, Navi Mumbai

Employment Type: Full time

Job Summary:

We are hiring experienced Voice Inbound Executives for a leading BFSI process. The role involves handling inbound customer calls, addressing banking-related queries, and delivering high-quality customer service while complying with industry standards.

Key Responsibilities:

- Handle inbound customer calls related to banking and financial services
- Resolve customer queries efficiently and accurately
- Maintain high standards of customer satisfaction and service quality
- Adhere to process guidelines, compliance requirements, and call quality standards
- Document customer interactions and update systems accurately





Eligibility Criteria:

- Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI
- Graduation is mandatory
- Versant Level 5 communication skills required
- Strong verbal communication and interpersonal skills
- Ability to work in rotational shifts

Salary:

- Up to 32,000 CTC

Shift Details:

- Rotational shifts

Interview Process:

1. HR Round
2. Operations Round (Face-to-Face)
3. Aptitude Test
4. Client Interview (Face-to-Face)

If youre interested, please connect with our team!

📌 Customer Service Executive - Inbound Process @Sal (Mumbai)
🏢 Credicus Business Services
📍 Mumbai