- Handle customer enquiries, calls, and follow-ups.

- Maintain good relationships with existing customers and identify current business opportunities.

- Coordinate with the sales, billing, and logistics teams to ensure timely order processing and delivery.

- Address customer complaints and resolve issues promptly.

- Follow up on pending orders, payments, and customer requirements.

- Maintain customer databases, sales records, and follow-up reports.

- Collect customer feedback and suggest improvements in service.

- Support the sales team in customer retention and business development.

Pay: ₹9,600.00 - ₹32,000.00 per month

Ability to commute/relocate

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

- Bachelor's (Required)

Experience

- Customer relationship management: 2 years (Required)

Language

- English , Hindi, malayalam (Required)

Location

- Kochi, Kerala (Required)

Willingness to travel

- 75% (Required)

Work Location: In person

📌 Customer Relationship Officer (Kochi)
🏢 Kummenchery Steel
📍 Kochi