We are looking for a customer-focused, organized, and proactive Customer Relationship Manager to serve as the primary point of contact for our clients and provide administrative support to the General Manager. In this dual-impact role, you will play a crucial part in delivering exceptional client experiences, resolving queries efficiently, and driving smooth day-to-day operations.
Key Responsibilities :
Client Support & Relationship Management
- Primary Point of Contact: Inbound phone calls for new and existing clients warmly and professionally.
- Query Resolution: Address client inquiries, provide accurate information, and ensure high customer satisfaction.
- Cross-Functional Collaboration: Coordinate with internal teams to escalate, track, and resolve client issues promptly.
- Client Relationship Nurturing: Maintain positive long-term relationships with clients throughout their engagement lifecycle.
Executive & Administrative Support
- Direct support to the General Manager in day-to-day administrative tasks, scheduling, and client communications.
- Maintain organized client records, interaction logs, and operational reports.
Candidate Profile & Qualifications
- Experience: Minimum 5+ years of experience in client servicing, customer relationship management, or executive assistance (Real Estate industry experience strongly preferred).
- Education: Bachelors degree in any discipline.
- Language Proficiency: Fluent in English and Telugu (spoken and written).
- Work Schedule Availability: Willingness to work on Sundays (with a fixed weekly off on Tuesdays).
Key Skills & Competencies :
- Communication: Outstanding verbal and written communication skills in English and Telugu.
- Customer-Centric Mindset: Empathetic, patient, and dedicated to delivering excellent service.
- Problem-Solving & Initiative: Ability to resolve complex customer issues with a proactive, solution-oriented approach.
- Organization & Multitasking: Excellent time management and organizational skills, with strong attention to detail.
- Salary plus insurance, PF , Annual Bonus