At Rajshila, we do more than supply materials; we build strategic alliances. As a Customer Relationship Manager, you will be the face of our organization, responsible for nurturing long-term partnerships with our clients across diverse industries - from footwear and automotive to industrial manufacturing. You will translate client needs into solutions, ensuring that our 400+ product portfolio is effectively communicated to provide optimal value.
Key Responsibilities
- Single Point of Contact: Serve as the dedicated, primary point of contact for all assigned clients, ensuring they have a seamless and consistent experience with Rajshila.
- Client Relationship Management: Build and maintain strong, trust-based relationships with clients through proactive and professional communication.
- CRM Utilization: Maintain accurate client records, track interactions, and manage follow-ups diligently using the company’s internal CRM system.
- Solution-Oriented Consultations: Engage with clients to understand their manufacturing challenges and guide them toward the right materials (Polymers, Synthetic/Natural Rubber, etc.) from our extensive range.
- Order & Logistics Coordination:
Work closely with our warehouse and logistics teams to ensure timely dispatch and seamless procurement experiences for our partners.
- Market Intelligence: Stay updated on industry trends and share insights with clients to help them stay competitive in their respective markets.
- Technical Bridging: Act as the vital link between our clients and our internal technical support team to resolve product-related queries effectively.
Required Skills & Qualifications
- Exceptional written and verbal communication skills; ability to simplify complex industrial concepts into explicit, actionable advice.
- sharp, agile mind capable of handling multi-stakeholder requirements, quick problem-solving, and managing diverse product inquiries simultaneously.
- An understanding of, or willingness to rapidly learn, the nuances of the industrial raw material sector.
- Self-motivated and comfortable managing expectations in a fast-paced B2B environment.
- Bachelor’s degree in Business, Marketing, or a related field; candidates with experience in B2B technical sales or chemical/polymer industries are preferred.
📌 Customer Relationship Manager (New Delhi)
🏢 Rajshila Synthetics
📍 New Delhi
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