Company Description SAVEMAX | A.B.

Fire Safety

Systems, founded in 1970 in Old Delhi, has grown from a small office into a leading manufacturer of high-grade fire-fighting equipment under the SAVEMAX brand. With three operational units and more than 2,000 satisfied customers, the company serves both government and private sector clients. SAVEMAX is recognized for its strong focus on product quality and dependable fire safety solutions. The organization is dedicated to protecting lives and property through innovative, reliable equipment and consistently prioritizes customer satisfaction. This environment offers team members the prospect to contribute to critical safety solutions with long-term impact.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Sonipat. This role is responsible for managing and enhancing customer relationships across government and private sector accounts, ensuring timely responses to inquiries, issues, and service requests. Daily tasks include maintaining and updating customer records in CRM systems, tracking interactions, and preparing reports on customer engagement and satisfaction.

The specialist will collaborate with sales and project teams to support proposals, coordinate follow-ups, and assist in managing order and service lifecycles. The role also involves analyzing customer data to identify trends, recommending improvements to customer service processes,



and contributing to initiatives that strengthen long-term customer partnerships.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, with experience in maintaining accurate customer records and managing ongoing interactions.
- Candidates should possess excellent Communication skills, including clear written and verbal communication and the ability to interact professionally with diverse stakeholders.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and provide actionable insights to improve customer experience.
- Candidates should possess Sales-related skills, such as supporting lead follow-up, nurturing existing accounts, and coordinating with sales teams on opportunities.
- Candidates should possess Project Management skills to coordinate customer-related activities, track progress, and ensure timely completion of commitments.
- Relevant experience in customer-facing roles, preferably in manufacturing, safety, or industrial products, is beneficial.
- Proficiency in CRM software and standard office tools (e.g., spreadsheets, presentations, word processing) is preferred.
- Diploma or bachelor’s degree in business, marketing, engineering, or a related field is advantageous.
- Ability to work on-site in Sonipat, manage multiple priorities, and maintain a customer-focused approach in a fast-paced environment.

📌 Customer Relationship Management Specialist (Sonipat)
🏢 “SAVEMAX” | A.B.Fire Safety Systems |
📍 Sonipat