We're looking for a proactive and customer-focused Customer Relations & Estate Manager to oversee the day-to-day operations of our premium residential project Parksyde.
This role is ideal for someone who enjoys interacting with residents, solving problems, managing on-ground teams, and ensuring a high standard of community living.
Key Responsibilities:
- Act as the single point of contact for all resident concerns.
- Resolve customer complaints promptly and professionally.
- Manage housekeeping, security guards, gardeners and maintenance staff.
- Ensure uninterrupted water supply, electricity backup and cleanliness of common areas.
- Oversee clubhouse operations and ensure facilities are well maintained.
- Coordinate with vendors and contractors for repair and maintenance work.
- Conduct regular inspections of the property and identify improvement areas.
- Ensure timely closure of resident complaints.
- Coordinate with engineering, civil and sales teams whenever required.
- Maintain high customer satisfaction and build long-term relationships with residents.
- Monitor security, visitor management and society discipline.
- Prepare daily and weekly operational reports for management.
Requirments:
- 3-6 years of experience in Residential Property Management, Facility Management or Community Operations.
- Excellent communication and customer handling skills.
- Solid leadership and team management abilities.
- Ability to handle escalations calmly and professionally.
- Knowledge of maintenance operations and vendor management.
- Comfortable using MS Excel and basic reporting tools.
- Bachelor's degree preferred.